Terms

ADDITIONAL TERMS

Additional Terms and Conditions A & A Artistics BV | Flowers.nl based on the General Terms and Conditions of the Stichting webshop Keurmerk

These additional conditions come into effect on 1 November 2013.

REPEAL DUTY

Since the products of A & A Artistics are perishable, the right of withdrawal is excluded, in accordance with article 8.2.d. of the above mentioned General Terms and Conditions.

ORDER CONFIRMATION

An order is definitively placed after going through the ordering process, agreeing to the terms and conditions, choosing a payment method and the message on the screen that the order is placed, followed by a confirmation e-mail to the completed e-mail address . The order number is mentioned in this e-mail.

All prices, specifications and dimensions are subject to typing errors.

DELIVERY ADDRESS

The consumer is at all times responsible for the correctness of the details of the delivery address as well as the used e-mail address. The consumer is aware that in the Netherlands it's not mandatory to sign for a delivery of flowers or gifts and agrees with delivery without signing for delivery. All orders are being processed by Postcode and house number and the customer is responsible for using a the correct zip code. It's not common in the Netherlands that recipients signs for the receipt of flowers. If recipient is not at home or is not responding to the doorbell the customer agrees with the delivery to one of the neighbors for pickup by recipient. If the

Calling before delivery is some times possible however you cannot claim any rights form this free service. Drivers have a huge number of parcels to pick-up and deliver on a daily basis. This is already a well-known fact. Each driver has a pre-set route schedule that he has to follow. Courier drivers try hard to do their job the best they can in order to satisfy as many customers as possible. If the order could not be delivered to the neighbors, the recipient will collect the order from the florist.

Cancellation or refund of the order is not possible once delivery efforts have been made.

AMENDMENTS

After the conclusion of the agreement, you can only submit changes that do not affect the total amount payable or already paid and on the condition that your order has not yet been processed. If a change cannot be processed, you will be notified as soon as possible during office hours. Changes can be made by e-mail or telephone, see contact details on this website.

No rights can be derived from the remarks placed by the consumer in the order form.

CANCEL

After the conclusion of the agreement cancellation is only possible with orders with a delivery address within the Netherlands and at least 24 hours before the delivery date. A cancellation can only be communicated by email during office hours, see contact details. Cancellation costs are 10% of the order amount with a minimum of € 7.95.

FORCE MAJEURE

A & A Artistics BV is not obliged to fulfill any obligation if it is prevented from doing so as a result of a circumstance that is not due to fault.

Force majeure means: all external causes, foreseen or not foreseen, on which no influence can be exercised, but as a result of which the user is unable to meet the obligations. This also includes strikes.

During the period that the force majeure lasts, A & A Artistics BV can suspend the obligations.

DELIVERY

Delivery takes place on all days of the week, with the exception of Sundays and public holidays.

We always try to deliver your order, when possible, in one complete shipment to the delivery address.

Due to unforeseen circumstances or due to ordering past the cut-off time by client it can occur that your order will be delivered in separate shipments.

Delivery dates and delivery moments are always under-reserve.

For deliveries during the holidays, different delivery and delivery times apply, click here for more information

Thanks to a unique distribution network it is possible to deliver your delivery within a few hours! Deliveries for the same day are only guaranteed if you meet the following conditions: Your order must be received by us before 13:00 (C.E.T). (for order within the Netherlands) Delivery on Sundays and public holidays is not possible. For special orders or questions, please contact us. Sales@flowers.nl

The customer cannot claim any rights from the track & trace system offered free of charge to the customer.

All delivery dates and times are always under reserve.

COMPLAINTS PROCEDURE

The complaints procedure is stated on www.flowers.nl. In the event of quality complaints, we ask the consumer to show the bouquet to the florist who delivered the bouquet and / or send a photo with complaint description to sales@flowers.nl o.v.v. Quality complaint.

GUARANTEE

A & A Artistics BV offers the consumer a vase warranty of 7 (seven) days on delivery.

Any warranty claim will lapse if the goods supplied have been used for other purposes or have been treated in a different way than is normally customary. In the event of quality complaints, we ask the consumer to show the bouquet to the florist who delivered the bouquet and / or send a photo with complaint description to sales@flowers.nl o.v.v. 'Quality complaint'.

PAY

Orders can be paid electronically via iDeal, Paypal, Applepay, and credit card.

PRIVACY STATEMENT

The privacy policy is stated on www.flowers.nl

INTELLECTUAL PROPERTY

All texts, photographs, illustrations, graphic material, (trade) names, logos, goods and service marks depicted by A & A Artistics BV are owned or licensed by A & A Artistics BV and are protected by copyright, trademark law and / or any other intellectual property right.

It is not permitted to multiply, forward, distribute or make available (for a fee) to third parties without the express and written permission of A & A Artistics BV.